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ACCELERATOR TERMS & CONDITIONS

ACE The All In Agency provides software and operations support, business coaching, marketing materials, graphic design, and social media management through remote online services. Any reference to "the Contractor" includes Starr Bowman, ACE The All in Agency, its associates, officers, employees, agents, successors, and assigns.

1. Term of Agreement This Agreement is effective as of the sign date above, with services commencing on the week following the commencement meeting scheduled by the client, and will continue until terminated as outlined in this Agreement.

2. Nature of Relationship The Contractor/ agency is engaged as an outsourced marketing service provider and is not an employee, agent, or partner of the Client. Both parties acknowledge that this is a business-to-business arrangement.

3. Scope of Services The Service Provider agrees to provide the following business optimisation and marketing activation services to the Client, as outlined in the ACE Accelerator Program (note the inclusions may differ from business to business):

  • Fortnightly or weekly strategy calls
  • Full business audit
  • Optimisation and marketing recommendations with a prioritised to-do list focused on increasing Monthly Recurring Revenue (MRR).
  • Design and development of one (1) landing page or website, based on client preference (additional charges may apply).
  • Creation of social media template assets.
  • Course creation support including strategising & presentation doc creation.
  • Setup and integration of email marketing and CRM platforms.
  • Setup of enquiry and post-launch funnels
  • Audience segmentation and tagging
  • Possible KPI tracking systems
  • Content planning
  • Lead tracker setup
  • Post-purchase follow-up and retention process
  • Comprehensive messaging document
  • Payment gateway setup and integration

Additional services may include (and must be communicated and agreed to prior at an additional cost):

  • Web Design
  • Brand Kit
  • Content Shoot
  • Email marketing
  • Campaign management (Note: Specific services will be agreed upon during the onboarding process.)

 

As a contractor to the client, we are your ambassador and will:

A. perform all duties lawfully and professionally.

B. perform all duties in a way that is in the best interests of the client (and the client's other businesses), at the same time providing the highest level of care and service for your businesses clients:

C. not behave in a manner that could bring disgrace or disrepute to the client and their business; and

D. not offer any product or service to clients of your business that is not approved in writing by the Client.

 

Please note any add ons agreed to via email prior to signing this agreement are also included in this scope of service, if you have any questions please reach out via email.

 

4. Work Location The Contractor will work remotely.

5. The Contractor will provide services as outlined in a fixed one off package, across 12 weeks. Services will be delivered during standard business hours (7 AM to 5 PM, Monday to Friday). Any requests for additional services or work outside of standard hours must be submitted with at least 24 hours' notice and agreed upon in advance.

The ACE Accelerator Program is designed for a 16-week execution period. In the event that the agreed deliverables require additional time to complete, the Service Provider may, at their discretion, extend the program timeline to a maximum of 20 weeks at no additional cost to the Client. Any extension beyond the 20-week maximum will be assessed on a case-by-case basis and may require a further investment to complete.

6. Payment Terms

  • The Client agrees to the "ACE Accelerator" package at a rate of $15,000 total (excluding GST & any additional add ons agreed to prior).
  • Payments are due within 7 days of invoice issuance and will be made to the Contractor’s nominated bank account.
  • Work assignments and additional services will be finalised through written communication (email or Moxo).

 

The Client acknowledges and agrees that all payments made to the Service Provider for participation in the ACE Accelerator Program are non-refundable under any circumstances. This includes, but is not limited to, situations where the Client fails to attend scheduled sessions, does not utilise provided resources, or elects to discontinue participation prior to the completion of the program term. The Client further acknowledges that this policy is in place due to the extensive time, resources, and intellectual property invested in the delivery of the program from the date of enrolment.

7. Confidentiality The Contractor will have access to the Client’s confidential business information, including passwords, trade secrets, financial data, and client details. The Contractor agrees to:

â—Ź Maintain the confidentiality of all such information.

â—Ź Return or securely destroy confidential information upon termination of the Agreement.

â—Ź Ensure that confidentiality obligations remain in effect after termination of this Agreement.

 

8. Intellectual Property

Intellectual property created by the Contractor during the term of this Agreement, including marketing materials and strategies, shall remain the property of the Client.

  • The Contractor will not use the Client’s intellectual property for personal or third-party purposes without written permission.
  • Any templates, strategies, and resources provided to the Client by the Contractor are proprietary to ACE and shall not be distributed, repurposed, or presented as the Client's own intellectual property. Such materials remain the exclusive intellectual property of ACE the All In Agency.

9. Privacy Obligations The Contractor will protect the privacy of any personal information provided by the Client in compliance with applicable privacy laws. Unauthorised use of personal data will be considered a breach of this Agreement.

10. Policies and Procedures The Client agrees to comply with any policies or procedures established by the Contractor and notified to the Client. New systems or programs required by the Client must either be purchased by the Client or reimbursed as additional costs.

11. Costs and Expenses The Contractor is responsible for any operational expenses, including but not limited to travel, equipment, and software costs. Any specific tools or platforms required by the Client will either be provided by the Client or reimbursed to the Contractor.

12. Defamation & Code of Conduct

The Client agrees to engage with the Company in a professional, respectful, and lawful manner at all times.

The Client shall not make, publish, or communicate to any person or entity any defamatory, false, or disparaging statements, whether written or verbal, regarding the Company, its directors, employees, contractors, programs, or services during or after the term of this Agreement. This includes, but is not limited to, statements made on social media, in written publications, online reviews, or via any other public or private communication channels.

The Client acknowledges that any breach of this clause may cause significant harm to the Company’s reputation and business, and the Company reserves the right to pursue appropriate legal and equitable remedies, including but not limited

13. Non-refundable policy

All payments made under this Agreement are strictly non-refundable. By enrolling in the program or purchasing the service, the Client acknowledges and agrees that:

1. Payment secures the Client’s place, time allocation, and access to materials and resources, which cannot be reallocated once booked.

2. The Client is responsible for the full fee, regardless of completion, participation level, or perceived outcome.

3. No refunds, credits, or transfers will be issued for change of mind, scheduling conflicts, lack of participation, or personal circumstances.

4. In the event of cancellation by the Company, a credit or reschedule option may be offered at the Company’s sole discretion.

Payment of the invoice and/or signature of this Agreement constitutes acceptance of this Non-Refundable Policy.

14. Termination

  • This Agreement will automatically terminate in the event of bankruptcy, insolvency, sale, or death of either party.
  • The Client agrees to a minimum term of 12 weeks, with payment required for this period even if services are discontinued prematurely.
  • After the initial 12 weeks, the Agreement will continue on a month-to-month basis unless terminated with 14 days’ written notice by either party.
  • The Contractor may terminate the Agreement for non-payment if the Client fails to remedy a payment default within 15 days of the due date.

 

15. Notices All notices under this Agreement must be sent via email to the addresses provided by both parties. Any changes to contact details must be communicated immediately.

16. Governing Law This Agreement is governed by the laws of the State of Queensland, Australia.

Acknowledgment and Acceptance If there is any agreement, statement or promise not in this contract, it shall be void, invalid, and non-binding.Any modification of this contract will be effective only if it is in writing and approved by both parties.

Both parties acknowledge that they have read and understood the terms of this Agreement. By signing below, the Client and Contractor agree to abide by its terms